Backlog
130Under consideration
Exclude mailbox from banner
As an MSP I want our support@ mailbox to be excluded from the banner, but I still want INKY to stop obvious attack emails. I can adjust labels/actions as an admin in the INKY portal, but right now the banner is adding spam and confusion to tickets. Also requested: Per-user and per-organizational-unit banner suppression — the ability to set different banner visibility profiles for different people, similar to how signature profiles work. Some users/mailboxes need limited or no banner visibility while still being protected.
Bulk Unquarantine Emails
I want to be able to unquarantine multiple emails at once from the INKY dashboard. Currently, I have to handle them individually or rely on auto-release, but a manual bulk action button would be much more efficient for managing false positives.
Integration with IT Glue
I want an integration between INKY and IT Glue to streamline my workflow and security management. It is important because it would allow for better documentation and synchronization of security data within our existing IT management stack.
Allow filters in Analysis to use wildcards
All the filters in Analysis are a “starts with” filter, and sometimes you want to look for anything that came from a .ru domain, or anyone that used a email address that had the word “invoice” in it. But current filters don’t allow that, everything is “starts with” and using something like “*.ru” or “*invoice*@*.*” doesn’t work.
Customizable Quarantine digests
We would like to send users a list of quarantined emails without giving them access to the Microsoft Defender portal. The email available in Defender does not permit the removal of links to the Defender Quarantine page or Review Message. Our end goal is for users to email us with a list of emails they would like to have released, which we can then further analyse.
Scheduled Signatures and Banners
We need the ability to schedule signatures and banners to activate and deactivate based on specific dates and times. Use cases: Holiday banners (e.g. display during a holiday break period) Sale/promotion period banners Seasonal email signatures (e.g. "Happy Christmas" or "Happy New Year" that activate and deactivate automatically) Time-sensitive campaigns across the organization Currently these changes require manual updates, which is error-prone and creates unnecessary work for MSPs managing multiple tenants.
Rewriting of banners after user has clicked link
It would be fantastic if, in the vein of Graphus, the banner changed after the user has clicked on a link. For example, if the user clicks Safe or Not Greymail, the banner should change to reflect that they have submitted the email. Otherwise, end users will be confused as to why the email still says warning, danger, etc. and is prompting them to click the link.
True One Click reporting
Quick Action Reporting Links - INKY We’ve configured this for customers but it still leads to that browser pop-up and this is the biggest complaint we get from customers and is stated as the #1 reason for a lack of user engagement. Folks want to just select the appropriate option and have it submit without navigating away from their Outlook app. We recently looked at Trustifi for a HIPAA specific use case and they have it work in that exact manner so I know its definitely possible.
Bulk Confirm Messages in Custom Dashboard
Ability for admins to select all messages in a message list and bulk confirm. Existing workflow is cumbersome — this would speed things up significantly. Also requested for the Observations tab: Ability to use checkboxes to select and bulk confirm user reports (e.g. spam reports, graymail marked as safe) instead of having to create rules per domain or confirm one at a time.
Add Graymail Label Creation for Google Workspace
On Microsoft deployments MSPs can enable the graymail folder for all subscribers and the individual subscriber can also create the folder. Please extend this to Google Workspace installations.
Next up
1Committed and queued
In Progress
3Actively being built
Inky API
Please provide access to an API to block e-mails and other useful capabilities in order to automate ticket closure.
DMARC Monitoring Page Enhancements
Requested enhancements to the DMARC Monitoring page: Update the green SPF circle to be yellow when the INKY SPF record is NOT present. Update the yellow DMARC circle as well as the yellow SPF circle to work with DMARC and SPF flatteners. MSP-level DMARC report: Ability to see the status of all clients' DMARC settings from a single view. Currently MSPs have to go into each client individually, making it impossible to track which clients/domains are misconfigured.
Advanced Block List Expiration
MSP Partners are not able to remove the expiration date for advanced block list rules on their own. It is required to open a ticket or reach out in AI chat to have those Expirations removed. This has a negative impact on MSPs managing many customers and results in time wasted for Kaseya and MSP employees. I would like an option to extend advanced Block List rules indefinitely. As an additional feature, the ability to manage Advanced blocklist rules at the partner level so they can be copied down to the customers would also be ideal. Thank You
Done
20Recently shipped
Integration with Autotask
Automated ticket creation would be really great. We have many instances where a customer configures a 3rd party service to send as their own domain (think sendgrid) and we have no clue until someone comes in here and reviews the data via their widgets. If we could instead have tickets automatically created so our techs could be made aware when its flagged, work with the customer to configure the service correctly, and also reduce the false positives in Inky. It would be a massive win/win all around.
Smart Ticketing with Autotask
Integrate with AutoTask Smart Ticketing.
Email Signature Customization — Styling, Layout, Logo & Fields
Consolidated request for a more flexible signature builder. Merged from multiple posts covering styling, layout, logo handling, field content, and preview. Specific asks: Typography & styling Per-line / per-field typography — font color, size, bold, and italic for each individual line and data field Adjustable padding/spacing (top of the signature, and before/after lines) Team Signature Data styling — per-field bold, color, and size (e.g. company name bold in brand color, user name slightly larger than body text) Layout & arrangement Reorder/reposition signature components (custom arrangement) Add line breaks in the field layout without hand-editing HTML Keep the social/contact block inline on an existing line instead of forcing a new line Multi-line company address (e.g. City / State / Zip on its own line) Logo & images Place the logo above or below the signature, not just left or right Make the logo clickable with a URL Use different logo images for Replies/Forwards vs New Messages Fields & content Static/global text fields — add fixed text anywhere (e.g. "Kind regards" at the top), beyond repurposing the Company Address field Control display-name format (First Last vs Last First pulled from M365) Communication/social icons — phone, mobile, email, web — with custom-icon support and a website option Selective hyperlinking — apply links to only the email/website, not phone numbers Preview Edit the sample/preview data used in the signature preview
EIN vs SSN
We’ve got to be able to granularity separate EIN (XX-XXXXXXX) and SSN (XXX-XX-XXXX) on the National ID. EINs are public information that can be gotten in 100 places and we need to be able to exclude one or the other via the gui.
Support Additional Phishing Awareness Training Platforms
MSPs use various phishing awareness and simulation training platforms that need to be recognized by INKY so that simulated phishing emails are not flagged as real threats. Requested platforms: Nimblr — not currently listed as an available awareness training platform. MSPs are working around it using the misconfigured service whitelist option. Cyberhoot — needs to be added as a checkbox option. IPs: 54.240.125.36/32 and 54.240.125.37/32. Quarterly phishing training emails get flagged due to vendor branding in links. Common ask: A standardized way to register awareness training platforms so that their simulation emails are recognized and handled appropriately — not flagged as phishing, brand impersonation, or other threats.
Native Integration with SaaS Alerts / Kaseya SIEM for IoC Telemetry
We’d like INKY to provide native telemetry integration with SaaS Alerts and Kaseya SIEM to forward actionable Indicators of Compromise. RocketCyber previously integrated with Graphus, allowing phishing telemetry to feed directly into the SOC for correlation and response. That level of ecosystem alignment should exist with INKY. Currently, INKY threat intelligence remains siloed in the console. For MSPs standardising on the Kaseya stack, this limits SOC visibility and cross-platform correlation. Requested capability: • Real-time event forwarding via API/webhook • Structured IoC data including: – Sender domain / envelope-from – URLs and attachment hashes – Threat classification and confidence – User interaction signals where available • Direct ingestion into: – SaaS Alerts – Kaseya SIEM Why this should be prioritised: • Restores ecosystem parity with prior Graphus + RocketCyber integration • Strengthens Kaseya-stack alignment • Enables SOC correlation and automated response • Increases MSP platform stickiness This positions INKY not just as email filtering, but as a SOC-grade telemetry source within the Kaseya ecosystem.
CSV Import for General Allow List
I want to be able to import a CSV file of allow rules into the general Allow List in the Admin Center. Currently, I have to paste comma-separated values manually, but a direct CSV upload would be much more efficient for managing large lists of domains and email addresses.
Observations Filter
The filters for observations need an option to filter by remediation status so that the non-remediated messages aren’t lost amongst those that have already been addressed.
Fix text visibility/contrast issues in Dark Mode for Quarantine settings and emails
I want the text in the Quarantine Auto-Release settings modal and emails to be visible when using Dark Mode. Currently, the text appears to be white on a white background, making it impossible to read settings or email content without switching modes. This is happening in the new Quarantine Auto-Release interface.
Bulk Deletion of User-Specific Block List Entries
We have found that many users have misused the personal blocklist feature, leading to over 1000 incorrect entries. We have disabled the feature for users moving forward, but we need an efficient way to clean up the existing entries without having to delete them one by one. This is critical for ensuring valid emails are not blocked and for managing the system efficiently.