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Smart Ticketing with Autotask

Integrate with AutoTask Smart Ticketing.

Status: Completed2 comments

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Comments2

  • Mark Johnson

    •

    Jul 19

    Hi Team , we currently urgently require this integration as we have migrated to Inky from Graphus .

  • Marius Hoff

    •

    Apr 8

    I have only used INKY since start of January and feel like there is much to learn.
    I think at least a function for:

    • Ticket alert option when something ends up in INKY Quarantine is important since it seem like the end-user is not notified about this.

    • Ticket alert option if a user reports a e-mail and check one of the boxes: I clicked a link / I have opened an attachment

    • Ticket alert option for important changes in INKY, like if a Policy admin at customer-side adds something to Allow-List og makes exceptions that could have a negative effect