Getting more from your trial: the eight tracks

Written By Matt Sywulak

Last updated About 2 hours ago

Once mail is flowing, the trial Home page offers eight cards. Getting through as many of them as apply to you is the point of the trial.

Not because anyone is counting. The console keeps no score, sets no order, and shows no total. But each card is a different part of INKY, and switching it on and looking is the only way to find out whether that part earns its place in your organization. Waiting to see whether INKY catches an attack tests one thing, on a timetable you do not control.

Four of the eight work on every bundle and need no routing change. Most take under ten minutes. Each card below names what it is for, what it takes, and where the setting lives. All of them are ordinary INKY features, so nothing here is trial-only and anything you configure stays configured.

If you only have an hour

Five things to switch on, in rough order of what you get back per minute spent.

  1. Brand the banner. Minutes of work, and it changes what every one of your staff sees on every message.

  2. Fill in your VIP list. Naming five people switches on VIP spoofing protection, which stays off until the list exists.

  3. Open DMARC monitoring. Nothing to configure and nothing to wait for. It is the one card that can answer on your first day.

  4. Turn on graymail labelling. One switch, and INKY starts separating bulk mail from the rest of the inbox.

  5. Set spam sensitivity. One setting, and it decides how much INKY holds back.

That is the doing. For what each one then tells you, and how to read it, see What INKY has found: reading your trial results.

Impersonation protection

Available on every bundle.

Three checks for mail pretending to come from someone your people know. A colleague, an executive, or someone they hear from often.

  • Spear phishing protection. INKY builds a picture of who normally writes to your people, then flags mail that imitates them. It needs a short training period before the warnings start, so turn it on early in the trial.

  • Internal name spoofing protection. INKY checks display names against your directory, so mail pretending to come from a colleague gets flagged. No list to keep up to date. See Internal Name Spoofing Protection.

  • VIP spoofing protection. Catches mail impersonating your executives. It stays off until there is a VIP list to check against. See VIP Spoofing Protection.

  • Your VIP list. The people most likely to be impersonated. Your CEO, your CFO, anyone who can authorize a payment. Naming five people takes a minute and switches on the check above it.

Background: Learning Mode.

Spam settings

Available on every bundle.

INKY's own spam filtering, on top of whatever your mail platform already does. The setting controls how much spam INKY holds back, and whether it trusts a label your platform already applied.

Look at this during the trial, because the right level is a judgment about your organization and we cannot pick it for you. See Spam Settings.

Allow and block lists

Available on every bundle.

Senders you always trust, senders you never want to hear from, and whole countries or domain endings you can rule out.

Your INKY banner

Available on every bundle.

Every message your staff receive carries an INKY banner. It is the part of INKY they see every day, and during a trial it is the part they form an opinion about.

You can put your own logo and colors on it. If you are running the trial to persuade colleagues, this is the most visible change available to you and it takes a few minutes. See Banner Customization and INKY Email Assistant Explained.

Graymail

Available on every bundle.

Newsletters, bulk mail and marketing. INKY can label it, and can move it out of the inbox. Two separate settings, and the difference matters.

  • Graymail is labelled. INKY identifies bulk and marketing mail so you can see how much of it there is. On most tenants the number runs higher than people expect.

  • Graymail is moved out of the inbox. Until this is on, graymail is labelled and still lands in the inbox. Labelling alone changes nobody's day.

See Graymail Protection.

Account takeover detection

INKY PRO

INKY checks the mail your staff send, not only what they receive, and flags accounts that look taken over. Two settings.

  • Takeover detection is on. Needs outbound mail routed through INKY first.

  • An action is set for risky accounts. By default INKY records a risky account and stops there. Pick an action and it will apply it.

See Account Takeover (ATO) Detection and Outbound Mail Protection.

Domain spoofing (DMARC)

INKY PRO

See which of your domains someone else could send mail as. INKY reads your public DNS and tells you which domains have no DMARC record, and which are set to monitor rather than enforce.

This one needs no setup and no waiting. INKY can answer it on your first day, before a single message has been analyzed, because it reads public DNS rather than your mail. If your trial is young and you want a finding today, open DMARC monitoring.

Fixing a gap means changing your own DNS, not INKY.

Email signatures

Available on every bundle.

Put your company signature on every message your staff send. It is the one part of INKY your own customers see.

  • Outgoing mail is routed through INKY. Signatures and account takeover detection both need this.

  • The company signature. One signature for the whole organization, controlled by you.

  • Staff details. Each person fills in their own, inside the template you set.

See Getting Started with Email Signatures and Signature Layout Builder Guide.

If a card says it is unavailable

Cards stay visible when they do not apply to you, and say why, so you can see what the rest of INKY does.

  • "Needs a higher tier." The capability is not in the bundle your trial was set up with. Your Kaseya representative can tell you what changes.

  • "Needs outbound mail routed through INKY." Your trial is inbound-only. That is a routing change, not a purchase.

  • "Opens once mail is flowing through INKY." Finish the setup checklist first.