Configure Notification Settings

Access Settings

Navigate: Admin Center → Outbound Protection Settings → Notifications

Outbound Protection - INKY

Notification Options

Display Rule Name in Notifications

To Senders:

• Check Display rule name in 'Approval Required' notifications to the sender

• Senders see which rule triggered the approval

• Helps users understand why approval is needed

To Approvers:

• Check Display rule name in 'Approval Required' or 'Sender Confirm' notifications to approvers

• Approvers see which rule triggered

• Provides context for approval decisions

Display Matching Values

Option: Display matching values in outbound notification emails

What it does:

• Shows actual detected values (credit card numbers, SSNs, etc.)

• Helps senders and approvers see exactly what triggered the rule

Critical warning: Forwarding these notifications may trigger outbound rules again, since forwarded emails contain the same detected data.

Best practice: Enable only if approvers won't forward notifications.

Disable Encryption Sender Notifications

Default: Users receive confirmation when message is encrypted

Enable to:

• Stop sending encryption confirmations to senders

• Reduce notification volume for frequent encryption users

• Simplify workflow for power users

Configuration:

1. Check Disable encryption sender notifications

2. Users no longer receive confirmation when encrypting

3. Messages still encrypt normally

Notification Workflow

Sender Notifications

Self-Approval Required:

• Notification explains what was detected

• Links to approve or deny

• Shows rule name (if enabled)

• Shows detected values (if enabled)

Other Approval Required:

• Informational notification that message is pending

• Shows who the approver is

• Link to view status in Workflow Portal

Approval Decision:

• Confirmation when approver makes decision

• Message approved or denied

• Next steps if approved

Approver Notifications

Approval Request:

• Summary of why approval is needed

• Rule name (if enabled)

• Detected values (if enabled)

• Approve/Deny links in Email Assistant

• Link to view full message in portal

Best Practices

• Start with rule names visible - Helps users learn which rules exist

• Be cautious with matching values - Only show if approvers understand security implications

• Educate approvers - Explain not to forward approval notifications

• Monitor feedback - Ask users if notifications are helpful or overwhelming

Available in: INKY Advanced