Import Teams from Graphus

Step-by-step guide for importing Graphus-protected teams into INKY using the bulk import wizard or single team import.

Written By Matt Sywulak

Last updated 10 days ago

The Graphus Import tool lets Kaseya partners import teams from Graphus to INKY protection. You can import teams one at a time or use the bulk import wizard to configure and import multiple teams at once.

Importing a team from Graphus DOES NOT mean they're installed or protected. You must finish the full Team Setup process after importing to be fully protected.

Don't see the Import Graphus Teams option?

The Graphus import tools only appear when your INKY and Graphus accounts are linked. If the connection wasn't automatically established, you'll see a Graphus GUID field in the Partner Center Licenses section instead. Enter your Graphus GUID there first, then return to access the import tools.

Accessing the Import Tool

Navigate to Partner Center in the INKY dashboard. If you have Graphus teams available for import, you'll see an Import Graphus Teams CTA. Click the CTA or navigate directly to https://app.inkyphishfence.com/partner-center/licenses?tab=import to get started.

Understanding Team Status

Each team in the import list shows one of these statuses:

  • Ready - Available to import into INKY

  • Imported - Already imported and configured in INKY

  • Conflict - Cannot be imported due to a configuration conflict

  • Ignored - Manually marked to skip (can be unignored later)

Teams also show their current Graphus Status: Active, Disabled, Created, or various activation states.

Single Team Import

To import one team at a time:

  1. Click on a team row in the import list

  2. The import modal opens and loads the team's details from Graphus

  3. Review and edit the Team Label and Team ID if needed

  4. Select a Tenant Admin from the dropdown (or enter a custom email)

  5. Choose your INKY Products (at least one required)

  6. Optionally assign roles to additional admins

  7. Click Import Team

After a successful import, you'll see a confirmation with a link to continue setup in Team Setup.

Bulk Import Wizard

To import multiple teams with consistent configuration:

  1. Select multiple teams using the checkboxes in the team list

  2. Click Import X Teams in the toolbar

  3. Follow the 5-step wizard

Step 1: Team Details

The wizard fetches details for all selected teams from Graphus. For each team, you can:

  • Edit the Team Label (display name in INKY)

  • Edit the Team ID (unique identifier, auto-generated from label)

The footer shows how many teams are ready. If any teams fail to load, you'll see an error count.

Team IDs must be at least 4 characters, using only lowercase letters, numbers, underscores, and hyphens.

Step 2: Products

Select which INKY products to activate for each team:

  • Products marked as Recommended are pre-selected

  • Use the Apply to All button to set the same products for all teams

  • At least one product must be selected per team

Tip: Select the products dropdown in the Product column to select a different product for individual teams.

Step 3: Admins

Configure admin access for each team:

IMPORTANT: Tenant Admins must be the global admin for the tenant you're importing, the admin you'd use to grant permission to the tenant during install.

  • Tenant Admin (required) - Select from the list of Graphus admins or enter a custom email. The tenant admin automatically receives super admin permissions.

  • Additional Admins - Optionally assign roles to other admins from Graphus:

    • Viewer - Read-only access

    • Analyst - Analysis and reporting

    • Policy Admin - Manage policies (default)

    • Super Admin - Full administrative access

Step 4: Review

Review all team configurations before importing. This read-only summary shows:

  • Team details (label, ID, domain, platform)

  • Selected products

  • Admin assignments

  • Any validation issues that need to be fixed

Step 5: Import

Click Import X Teams to begin. The wizard shows real-time progress for each team:

  • Spinning loader - Import in progress

  • Green checkmark - Successfully imported (shows license key)

  • Red X - Failed (shows error message)

If any imports fail, you can click Retry on individual teams without losing successful imports.

Managing Teams

Ignoring Teams

If you're not ready to import certain teams, you can ignore them temporarily:

  1. Click the Ignore button on a team row, or select multiple teams and click Ignore X

  2. Ignored teams remain visible but cannot be imported

  3. To restore a team for import, click Unignore

Hiding the Import Tab

After you've imported all your teams, you can hide the Import Teams tab:

  1. Toggle the Mark import as complete switch

  2. Confirm in the dialog

The Import Teams tab will be hidden. If you need to access it later, you can toggle it back on from the Licenses tab.

After Import: Next Steps

Once teams are imported, complete the setup:

  1. Go to Team Setup and select the imported team.

  2. Disable Graphus protection on the team. See Disable Graphus Prior to INKY Install.

  3. Complete any remaining configuration steps (API access, mail routing, etc.).

  4. Verify INKY protection is working correctly.

Troubleshooting

Team shows "Conflict" status

This usually means the domain already exists in INKY under a different team. Contact INKY support to resolve the conflict.

Admin emails not added

If some admins couldn't be added during import, you can add them manually from Admin Center → Admin Management after the import completes.

Import failed with error

Check the error message and retry. Common issues include network timeouts or temporary API errors. If the problem persists, contact INKY support with the error details.

Can't see Import Teams tab

Ensure your partner account has a matching Kaseya Salesforce ID. If you previously marked the import as complete, check the toggle at the bottom of the Licenses tab to show it again.