Troubleshooting & Support
Common issue resolution guides, diagnostic procedures, error explanations, and resources for resolving technical problems with your INKY deployment.
- Update Your SPF Record for INKY
- Fix Question Marks and SPF softfail for Non-Google Email Clients
- INKY Enterprise Applications for Microsoft 365
- Run a Message Trace in Microsoft 365Message tracing shows you the complete journey of an email through Microsoft 365, including every stop, rule, and decision made along the way. When messages aren't arriving, landing in the wrong folder, or bouncing back, a message trace tells you exactly what happened and where things went wrong.
- Run an Email Log Search in Google WorkspaceGoogle Workspace's Email Log Search shows you exactly what happened to a message as it moved through your email system. When emails go missing, land in spam, or users report delivery problems, the email logs tell you where the message went and why.
- Bypass INKY Protection for Specific Email in Microsoft 365Skip INKY analysis for trusted senders or specific email types by creating Exchange transport rules. Useful for calendar invites, internal newsletters, or automated system emails.
- "Updates Have Been Paused" During InstallationThis message is normal and does not interrupt your INKY installation. The install continues running in the background even when you see this notification.
- Provide Feedback or Report a BugHelp improve INKY by submitting feedback or bug reports directly from your account.
- Bypass INKY in Google Workspace
- General Q&AQuick answers to common questions organized by topic.
- Kaseya Acquisition
- Phishing simulations
- Resolving the "Unable to discover the tenant address" error during INKY installHow-to: using your *.onmicrosoft.com domain to complete the install.
- "Organization settings customization has been enabled, but this has not yet taken effect" during INKY installHow-to: this is Microsoft hydrating your tenant. The installer will retry automatically.
- Journaling tool is showing duplicate emails after INKY was installedExplainer: how Microsoft 365 journaling interacts with INKY's mail flow.
- Resolving Google Calendar email bounce errors in INKY
- Fix Delegated Calendar Invite Issues in Microsoft 365How-to — create a narrowly scoped INKY bypass for meeting requests regenerated by Exchange delegate rules
- Resolving Load Body issues
- Troubleshooting an Inactive INKY Status
- Users switch to the .onmicrosoft.com domain after an INKY install