User-Level Allow and Block Lists

Users can create personal Allow and Block List entries that apply only to their mailbox. Admins can also create and manage user-specific entries.

Written By Matt Sywulak

Last updated 4 months ago

Available in: Both bundles (requires user authentication enabled)

End-User Creation

Prerequisites: User authentication must be enabled in INKY settings found User Reporting - INKY

Process:

  1. Find bannered email

  2. Select "Report This Email" link (far right under banner) or use the Quick Action Reporting Links - INKY (Safe, Spam, Phish)

  3. Sign in if prompted (not necessary if using “Automatically treat the user as authenticated when clicking a quick-action link in a single-recipient message)

  4. Select Spam or Phishing as reporting type (not necessary when using Quick Links)

  5. Choose block options: (not necessary when using Quick Links)

    • Sending address

    • Sending domain

    • Both

Admin Management

View user entries:

  1. Admin Center > Allow List or Block List

  2. Enable "Show only user-specific entries"

Add user entry:

  1. Select Add New Entry

  2. Use "For use with email address" field to specify user

  3. Complete entry as normal

Edit user entry: Follow normal edit process, change "User's Email address" field if needed

Organization-Level vs Team-Level vs User-Level

Organization-level entries:

  • Apply to all child-teams for a given organization

  • Managed by organization-level admins only

  • Visible when an organization is selected in the team selector

Team-level entries:

  • Apply to all users in tenant

  • Managed by admins only

  • Visible in standard list view

User-level entries:

  • Apply to specific user only

  • Created by users or admins

  • Visible only with "user-specific" filter enabled

Use user entries when: Individual users need exceptions to team policy or have unique trusted contacts.