Editing Allow and Block List Entries

Modify existing entries to fix mistakes or adjust authentication settings. You can change everything except the result type.

Written By Matt Sywulak

Last updated About 2 months ago

Finding Entries to Edit

Use the filter options at the top of the Allow or Block List to find specific entries:

  • Status filter — Filter by Enabled or Disabled entries

  • Result Type filter — Filter by the warning type (Spam, Phishing, First-Time Sender, etc.)

  • User Email filter — Find entries that apply to a specific user

Edit Process

  1. Admin Center > Allow List or Block List

  2. Select the entry

  3. Select More Info

  4. Select Edit

What You Can Change

Criteria:

  • Sender email address (fix typos)

  • Domain name (fix misspellings)

Options:

  • DMARC authentication requirement

  • Subdomain matching

  • User-specific targeting (convert team entry to user entry)

What you cannot change:

  • Result type (delete and recreate entry instead)

Converting to User-Level Entry

In edit view:

  1. Add email address in "User's Email address" field

  2. Save changes

This converts a team-level entry that applies to everyone into a user-specific entry that applies to only that user.

Note: User-level entries require separate management.

Bulk Enable/Disable

For managing multiple entries at once, use bulk operations instead of editing individually:

  1. Select multiple entries using checkboxes

  2. Choose Enable Selected or Disable Selected from the actions menu

  3. A progress indicator shows the operation status

Tip: The system skips entries already in the desired state, making bulk operations efficient for large lists.

Deleting Entries

To delete:

  1. Select the entry

  2. Select More Info

  3. Select Delete

Permanently removes the entry. Use when the entry is no longer needed.

Disabling vs. Editing vs. Deleting

  • Disable: Keeps entry but stops it from matching (can re-enable later)

  • Edit: Changes entry parameters while keeping it active

  • Delete: Permanently removes entry

  • Use disable when: Testing whether an entry causes issues, or temporarily suspending a rule

  • Use bulk disable when: Testing whether multiple entries cause issues

  • Use edit when: Entry has wrong criteria but correct purpose

  • Use delete when: Entry is no longer needed