Common Banner Questions

Why am I seeing so many yellow banners?
During Learning Mode or if you receive lots of external email, yellow banners are common. This is normal. INKY is being cautious while learning your communication patterns. Banner frequency decreases after Learning Mode completes (typically 30 days).

Can I remove a banner from my email?
No. Users cannot remove banners. This is intentional to ensure warnings remain visible. If a banner is incorrect (false positive), administrators can adjust policies or add the sender to an allow list.

Do recipients see banners when I forward emails?
No. INKY removes banners when you forward or reply to emails. This prevents external recipients from seeing your internal security warnings and allows INKY to rescan the message for internal mail protection.

Why does this legitimate email have a yellow banner?
Yellow banners don't always mean the email is malicious. They indicate caution is warranted. First-time senders, external emails, graymail, and legitimate messages with unusual characteristics may receive yellow banners.

What's the difference between blue and gray banners?
Blue banners indicate Known External Senders - trusted business contacts your organization has explicitly identified. Gray banners simply indicate external senders without any trust designation. Blue is "we know and trust this sender," gray is "this is from outside your organization."

Why did a marketing email get a yellow banner?
Marketing emails and newsletters are classified as graymail, which appears in yellow caution banners. This helps users identify bulk content they may want to unsubscribe from. It's not a security threat, just inbox management assistance.

Can I manage my own allow or block list?
Yes! When you report a message through the "Report This Email" link and authenticate with your Microsoft 365 or Google Workspace account, you can:

• Add to personal allow list - Report spam or graymail as "Safe" or "Not-Spam/Not-Graymail" to prevent future emails from that sender getting those specific warnings

• Add to personal block list - Report as "Spam→Block" or "Phish→Block" to automatically send future emails from that sender to quarantine or junk

Your personal lists only affect your mailbox and don't impact other users. This is perfect for managing subjective categories like marketing emails where preferences vary by person. Administrators can view user-specific entries in the allow and block list settings.