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Exclude mailbox from banner

Email Security

As an MSP I want our support@ mailbox to be excluded from the banner, but I still want INKY to stop obvious attack emails. I can adjust labels/actions as an admin in the INKY portal, but right now the banner is adding spam and confusion to tickets.

Also requested: Per-user and per-organizational-unit banner suppression — the ability to set different banner visibility profiles for different people, similar to how signature profiles work. Some users/mailboxes need limited or no banner visibility while still being protected.

Posted by Ken Curtis ·
8 comments

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Comments8

  • Dean Claypool

    •

    Jun 8

    The issue with this I’ve found is that adding a mailbox to either the Journaling or the Exclude groups do not automatically remove the user from the Include group when auto-sync is enabled. Also if you temporarily disable auto-sync, remove the mailbox and then re-enable, that mailbox will be sync’d back in regardless of membership in the other groups. The expected logic on the back end would be not auto-sync as well as auto-remove.

  • Todd Austin

    •

    Apr 11

    •

    Merged request

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    1 vote

    Ability to supress banners per specific users

    While adding users to the exclude group will supress the banner, we would like a limited banner visibility on certain users. The email signature feature has profiles we would like profiles for different banners for different people perhaps organisational units?

    • Matt Sywulak

      Team•

      Apr 11

      This request has been merged into **"Exclude mailbox from banner"** which now covers per-user and per-OU banner suppression. Votes have been transferred.

  • Andrew Nesham

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    Mar 10

    I approached this by switching inky to silent on this mailbox. It’s far from great, but it IS better than banners throughout tickets.