Editing Allow and Block List Entries

Modify existing entries to fix mistakes or adjust authentication settings. You can change everything except the result type.

Written By Matt Sywulak

Last updated 3 months ago

Finding Entries to Edit

Use the filter options at the top of the Allow or Block List to find specific entries:

  • Status filter — Filter by Enabled or Disabled entries

  • Result Type filter — Filter by the warning type (Spam, Phishing, First-Time Sender, etc.)

  • User Email filter — Find entries that apply to a specific user

Edit Process

  1. Admin Center > Allow List or Block List

  2. Select the entry

  3. Select More Info

  4. Select Edit

What You Can Change

Criteria:

  • Sender email address (fix typos)

  • Domain name (fix misspellings)

Options:

  • DMARC authentication requirement

  • Subdomain matching

  • User-specific targeting (convert team entry to user entry)

What you cannot change:

  • Result type (delete and recreate entry instead)

Converting to User-Level Entry

In edit view:

  1. Add email address in "User's Email address" field

  2. Save changes

This converts a team-level entry that applies to everyone into a user-specific entry that applies to only that user.

Note: User-level entries require separate management.

Bulk Enable/Disable

For managing multiple entries at once, use bulk operations instead of editing individually:

  1. Select multiple entries using checkboxes

  2. Choose Enable Selected or Disable Selected from the actions menu

  3. A progress indicator shows the operation status

Tip: The system skips entries already in the desired state, making bulk operations efficient for large lists.

Deleting Entries

To delete:

  1. Select the entry

  2. Select More Info

  3. Select Delete

Permanently removes the entry. Use when the entry is no longer needed.

Disabling vs. Editing vs. Deleting

  • Disable: Keeps entry but stops it from matching (can re-enable later)

  • Edit: Changes entry parameters while keeping it active

  • Delete: Permanently removes entry

  • Use disable when: Testing whether an entry causes issues, or temporarily suspending a rule

  • Use bulk disable when: Testing whether multiple entries cause issues

  • Use edit when: Entry has wrong criteria but correct purpose

  • Use delete when: Entry is no longer needed